Welcome to Grundfos Hometherm Shop! These Terms and Conditions govern your use of our website and purchases of our premium heating solutions. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on homethermpro.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our content for commercial purposes without authorization
  • Remove or alter any copyright notices

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional heating solutions including:

  • Central Heating Treatment systems
  • Electric Heaters and Water Heaters
  • Heating Controls and Pumps
  • Underfloor Heating systems

While we aim for accuracy, minor variations may occur. Product images are for illustrative purposes.

2.2 Professional Installation Recommended

Many of our products require professional installation. We are not liable for damages from improper installation or use contrary to manufacturer guidelines.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase. We reserve the right to accept or reject orders for any reason, including:

  • Product availability
  • Errors in pricing or description
  • Suspected fraudulent activity

3.2 Payment Terms

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you are authorized to use your chosen payment method.

3.3 Pricing and Taxes

Prices are in GBP and exclude applicable taxes/duties. International customers are responsible for all customs charges.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon dispatch.

4.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

Delivery times are estimates only. We ship worldwide except to certain Asian countries and remote regions.

4.3 Delivery Issues

You must:

  • Inspect deliveries immediately
  • Report damages within 48 hours with photos to [email protected]
  • Provide accurate shipping information (we’re not responsible for errors)

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused, uninstalled, in original packaging with all tags
  • You have proof of purchase
  • You’ve obtained a Return Merchandise Authorization (RMA)

5.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

  • Installed water heaters or those with broken seals
  • Heating controls showing installation attempts
  • Underfloor heating systems showing installation attempts

5.3 Return Process

  1. Email [email protected] within 15 days with order details
  2. Receive RMA number and instructions
  3. Package securely with all original materials
  4. Ship to: 22 Pool Valley, Brighton & Hove, GB CH2V 4MH via trackable service

5.4 Refunds

Approved refunds:

  • Processed to original payment method within 5-7 business days
  • May take 3-5 additional days to appear in your account
  • Exclude original shipping unless return is our error

6. Customer Responsibilities

6.1 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.2 Prohibited Uses

You agree not to:

  • Use our site for illegal purposes
  • Interfere with site security or functionality
  • Attempt to gain unauthorized access to our systems

7. Limitation of Liability

Grundfos Hometherm Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from events beyond our reasonable control
  • Improper installation or use of products
  • Customs delays or fees for international orders

Our total liability for any claim related to these terms shall not exceed the purchase price of the relevant products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of revised Terms.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 22 Pool Valley, Brighton & Hove, GB CH2V 4MH