Privacy Policy

Last Updated: [Insert Date]

At Grundfos Hometherm Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homethermpro.com or purchase our heating solutions.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateway), though we do not store full payment card numbers.
• Technical Data: IP address, browser type, device information, and website usage data through cookies and similar technologies.
• Communication Data: Records of your correspondence with us via email or other channels.
• Purchase History: Details of products you’ve purchased to provide better service and recommendations.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders for heating products and systems
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To send order confirmations and delivery updates
• To prevent fraud and enhance security
• To comply with legal obligations
• For internal business analytics and reporting

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in payment processing, shipping, IT services, and marketing (all bound by confidentiality agreements).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmissions
• PCI DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis
• Secure storage systems with appropriate technical and organizational measures

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Order information: 7 years for tax and accounting purposes
• Customer account data: Until account deletion request
• Marketing data: Until consent is withdrawn

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under this age.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy regularly.

11. Contact Us