Welcome to Grundfos Hometherm Shop’s FAQ section. Here you’ll find answers to common questions about our heating products, delivery options, and customer service. If you can’t find what you’re looking for, our heating experts are always ready to help at [email protected].
About Our Products
What types of heating products do you offer?
We specialise in comprehensive heating solutions including:
- Central Heating Systems
- Energy-Efficient Electric Heaters
- Smart Heating Controls
- High-Quality Pumps (including Grundfos branded products)
- Underfloor Heating Systems
- Water Heaters (including Ariston models)
Are your products suitable for both residential and commercial use?
Yes! We cater to both homeowners looking to upgrade their heating systems and professional installers working on commercial projects. Our range includes domestic solutions like water heaters and underfloor heating, as well as commercial-grade pumps and controls.
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to:
- Track your order history
- Save your delivery details for faster checkout
- Access exclusive offers
- Manage returns more easily
Delivery Information
What delivery options are available?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Economy Shipping: 15-25 business days via EMS (for orders £50+) with basic tracking
Do you ship internationally?
Yes, we deliver globally to most countries, excluding some remote areas and parts of Asia. Our packaging is specially designed to protect heating products during international transit, with extra care for delicate items like electric heaters and controls.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive full tracking details via email once your order is dispatched. For Free Economy Shipping (EMS), basic tracking information is available. If you have any issues tracking your order, contact us at [email protected].
Returns & Warranty
What is your returns policy?
We stand behind all our products. If you’re not completely satisfied:
- Contact us within 15 days of receipt at [email protected]
- Items must be in original condition with all packaging
- We’ll provide return instructions and address
- Refunds are processed within 5 business days of receiving returned items
Do your products come with a warranty?
Yes, all products come with the manufacturer’s warranty. The duration varies by product – please check individual product pages for specific warranty information. Grundfos pumps and Ariston water heaters typically have industry-leading warranties.
Technical Support
I need help choosing the right heating system. Can you advise?
Absolutely! Our UK-based heating experts can provide guidance on:
- Selecting the right size water heater for your property
- Choosing between underfloor heating and traditional radiators
- Energy-efficient heating controls
- Commercial heating solutions
Where can I find installation manuals for my product?
Most products include printed manuals in the packaging. You can also find digital copies on the manufacturer’s website. If you need assistance locating specific documentation, our team can help – just contact us with your product details.
Still have questions? Our customer service team is available to assist with any queries about our heating products, delivery to your location, or technical advice. Reach us at [email protected] or write to us at:
Grundfos Hometherm Shop
22 Pool Valley
Brighton & Hove, GB CH2V 4MH